Thank You for contacting the Akai Customer Care Website

 

Please select one of the following email addresses below that best fit the need for your request:
 SEND ONE EMAIL TO ONLY ONE ADDRESS BELOW

If you send more than one email, it will delay your response time even longer. If you are not sure which email to use, it will be forwarded to the correct person.

 

 

All emails must include the following information:

 

Model Number

 

 

Serial Number

 

Date of Purchase

 

 

Place of Purchase (name of retail store)

 

A brief description of the issue you are experiencing

 

Also include your name, contact phone number and home address

 

parts@akaiusa.com     

(internal parts only)                 

outofwarranty@akaiusa.com        

(unit out of warranty)

(for extended warranties contact the 3rd party provider of the agreement)

inwarranty@akaiusa.com              

(unit must be in warranty)

 

accessories@akaiusa.com

(Cords, manuals, remotes, stand, etc…)

techsupport@akaiusa.com

Technical Questions

 

 

Someone from our customer care division will return your response within 5-7 business days.  To expedite your care issues, please attach proof of purchase receipt to your email. 

 

 

 

If you do not have access to email, please leave a detailed message with the same information listed above to: 323-281-0782.  Someone will contact you.